Shipping and delivery

For Australia and NZ customers: 

We ship using Australia Post and advise a quote with each purchase. This is calculated directly from Australia Post's calculator during the final stage of the purchase-checkout and based on the total weight of the ordered package.

  • A typical order of 1 or 3 items (not including tea sets) would cost between $7.95 to $12 dollars within Australia.
  • Free standard shipping for orders of $100 AUD and over within Australia.*
  • Express shipping is available at the buyer's expense

We offer better value to a greater number of customers by charging true shipping costs, rather than subsidise postage with higher overall product prices.

* Please note: if a wrong address is supplied and the parcle is retuned to us as the result, the recipient has to cover the postage of reposting of the order.

All orders are processed within 24 - 48 hours except weekends and public holidays, pending on credit card authorisation.  

  • Normal shipping period for Sydney and metropolitan areas is1-3 working days
  • 3-5 working days for the rest of Australia.
  • 3-5 working days to NZ by Air Mail.

For international shipping (countries that are NOT Australia or NZ): 

  • Although we use Auspost postage calculator to calculate the postage on the website, we cap the international shipping cost at $30 AUD for parcels that include teas only (please contact us for a postage quote if you would like to order tea accessories from us). We will charge $30 AUD as the top postage if paid by credit card, or refund the exceeding amount if paid by Paypal.  
  • the delivery time is estimated at 5-14 working days.

*This offer applies to retail orders only. As stated in the VGT Wholesale Policy, shipping costs for wholesale orders are additional.

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